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I wear contact lenses and was ordering them from Walgreens.com until Walgreens discontinued selling my brand of lenses. I began ordering from Coastal Contacts/Eyeglasses. I have ordered from them 4x in the last 2 months! I have complained to their company that the...
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Anonymous
Anonymous

Oh no I was hoping the problem I had was a single instance...Ivery had to email and call for an order place June 6...sill haven't received them...leaving for out of state for ...

1.2
#565848
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THIS COMPANY HAS CHARGED MY CARD 562.24$ THEY CLAIMED I DID NOT PAY FOR A PRODUCT AFTER I PRINTED ALL MY BANK STATEMENTS AND I HAVE SHOWED ALL PAYMENTS TO THEM. THEY OVER CHARGED ME AND ARE STEALING MONEY! I WILL BE HIRING AN ATTORNEY AND ALSO REPORTING TO THE BBB...
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#560004
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I have been a fan of this Washington state company for more than a decade. While I don't wear contacts every day, I have ordered four boxes at a time for a total of perhaps $1K worth of business in the past 10 years. I loved the "free" glasses, which don't seem...
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Anonymous
Coastal.com Team

Hi there,First and foremost we apologize for the delayed response. Customer service is very important to our business and we do thank you for taking the time to leave this fe...

#408859
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I was not aware that Coastal is a Canadian Company. Sometimes their shipments come from Washington State and sometimes from Vancouver. My shipments have always come from Washington state until this shipment. It is coming from Vancouver, which means it has to go...
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Anonymous
Nick

I\'m am hoping that I don\' have this same issue, but it is starting down the path. Came from Vancouver, stuck in \"Clearance Delay\" in Memphis...

Anonymous
Coastal.com Social Media Team

Hey there! We\'re sorry to hear that your package was one of the packages held under the recent customs incident. This has only happened a couple times in the past 8 years, ...

#347687
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We returned the wrong contacts back to Coastal Contacts using their own return label a couple of weeks ago. My wife was just telling me that she hasn't seen the money for the return put back into our account yet. I was just ready to file a complaint with the BBB...
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Anonymous
Coastal.com

Hello again, We realized that we have not yet received an email from you and we would like to contact you regarding your experience and resolve any issues there may be. Ple...

Anonymous
Coastal.com

Hello, I\'m writing on behalf of Coastal.com. We\'re sorry to hear about your experience and we\'d gladly like to assist you. Regarding your return, it takes us 3-7 busines...

#270137
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Coastal Contacts claims that I signed up for "auto refill" for lenses, which I did not. Out of nowhere there is a surprise debit on my credit card for $139.91, and on top of that, I did not receive any lenses. They said they shipped FedEx, but do not have a signature...
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Anonymous
Another Coastal ***tacts custo

This is very similar to my experience. I will never do business with them again.

Anonymous
Patty at Coastal***tacts.com

Hi Skyblue, We would like to help resolve this issue, but need to get some information from you. Can you contact us with your name or order number so that we can look up you...

#144391
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I spent FIVE weeks trying to get a refund on a return. They double-charged me, had mysteriously no record of my return, and basically lied to my face. I called Customer Service over and over and no one was ever available to help me, they were always "in...
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#128628
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A year ago I bought 4 boxes of contacts (each containing 6 lenses) from CoastalContacs.com (CC). Upon opening the second box, the lens got torn in my eye. The same happened with the second lens from the same box. I immediately wrote to CC and sent them the rest of the...
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Anonymous
Apologies

I am terribly sorry to hear you got this kind of service from a company as great as Coastal Contacts. I have been dealing with them for almost 5 years and have not had a pro...

Jerusalem, Yerushalayim
#121503
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Coastal Contacts Customer Care Review

Coastal Contacts
#871495
3.2
Details
There is no functioning customer service...ive been on the phone with 3 different people @ 15 min each...sent multiple emails and the worst is customer service rep Jillnv@coastal.com was suppose to help...she did not...they have my miney and i have no contacts
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