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There is no functioning customer service...ive been on the phone with 3 different people @ 15 min each...sent multiple emails and the worst is customer service rep Jillnv@coastal.com was suppose to help...she did not...they have my miney and i have no contacts

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I wear contact lenses and was ordering them from Walgreens.com until Walgreens discontinued selling my brand of lenses. I began ordering from Coastal Contacts/Eyeglasses. I have ordered from them 4x in the last 2 months! I have complained to their company that the lenses come 6 to a box...........and with each shipment I have a defective lens, AND THE LENSES ARE NOT LASTING 2 WEEKS AS THEY SHOULD. You are only getting a week's wear out of... Read more

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THIS COMPANY HAS CHARGED MY CARD 562.24$ THEY CLAIMED I DID NOT PAY FOR A PRODUCT AFTER I PRINTED ALL MY BANK STATEMENTS AND I HAVE SHOWED ALL PAYMENTS TO THEM. THEY OVER CHARGED ME AND ARE STEALING MONEY! I WILL BE HIRING AN ATTORNEY AND ALSO REPORTING TO THE BBB EVERY TIME I WOULD EMAIL OR CALL NO RESPONSE HORRIBLE SERVICE!!I HAVE BEEN ON HOLD FOR 1HR AND 30 MINUTES ALREADY AND STILL NO ONE HAS GOTTEN ME A SUPERVISOR! I HAVE BEEN A LOYAL... Read more

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I have been a fan of this Washington state company for more than a decade. While I don't wear contacts every day, I have ordered four boxes at a time for a total of perhaps $1K worth of business in the past 10 years. I loved the "free" glasses, which don't seem to be so free anymore, but my primary complaint is that the CIBA Dailies I bought were defective. They consistently fractured in my eye and I had to try to scrape off pieces. This... Read more

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I was not aware that Coastal is a Canadian Company. Sometimes their shipments come from Washington State and sometimes from Vancouver. My shipments have always come from Washington state until this shipment. It is coming from Vancouver, which means it has to go through customs. I have been informed by fed ex that the large shipment is in Memphis TN and waiting for customs to review - could be a week could be a month. I called coastal... Read more

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We returned the wrong contacts back to Coastal Contacts using their own return label a couple of weeks ago. My wife was just telling me that she hasn't seen the money for the return put back into our account yet. I was just ready to file a complaint with the BBB when I finally received their email telling me they are now just beginning to process the return. Now they are telling me it's going to take 5 to 10 more business days for me to... Read more

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Coastal Contacts claims that I signed up for "auto refill" for lenses, which I did not. Out of nowhere there is a surprise debit on my credit card for $139.91, and on top of that, I did not receive any lenses. They said they shipped FedEx, but do not have a signature as proof of delivery, as the FedEx tracking info says "left at front door". Obviously somebody stole the order that I did not place and I am expected to pay for it. I was out of... Read more

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I spent FIVE weeks trying to get a refund on a return. They double-charged me, had mysteriously no record of my return, and basically lied to my face. I called Customer Service over and over and no one was ever available to help me, they were always "in meetings". The customer service reps are worthless. They promise calls back over and over and NO ONE, not even the higher-up managers and Corporate-level employees, return calls. I... Read more

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A year ago I bought 4 boxes of contacts (each containing 6 lenses) from CoastalContacs.com (CC). Upon opening the second box, the lens got torn in my eye. The same happened with the second lens from the same box. I immediately wrote to CC and sent them the rest of the box (4 more lenses) at their request. They said that by doing so they will be able to refund me. Ever since then, they ignore my mails, never call me back and never gave me the... Read more

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