Anonymous
map-marker Queens, New York

Pour une commande qui n'a pas délivré

since July 5, 2022 I have made an order for a stamp creator pro sc2000 no follow-up has been done until today. I want to know why
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Anonymous
map-marker Maitland, Florida

I recived the wrong strength contacts. You sent -3 and i need +3.

I ordered contacts $143.00 worth. They sent the wrong ones. They sent minus three and my perception is for plus three. I need a return label so I can send these back and receive the right ones. Thank you Elsie Holcomb 7950 State Rd 78 West Okeechobee, Florida 34974
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Merl Abp
map-marker Frisco, Texas

You have my incorrect address!!!!

You sent my contacts to an incorrect zip code. I have not received my contacts.
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Elisandro Hqg
map-marker Manila, Manila

Must double check numbers

i just want to ask the latest contact number of M Lhuillier Santiago 6 Isabela ,Dimal bldg . city road brgy Dubinan , santiago pls include the area code since the caller is from outside the country. thanks a lot
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Anonymous
map-marker Saint Louis, Missouri

Coastal Contacts Customer Care Review

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There is no functioning customer service...ive been on the phone with 3 different people @ 15 min each...sent multiple emails and the worst is customer service rep Jillnv@***.com was suppose to help...she did not...they have my miney and i have no contacts
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Pros:
  • Previous purchases
Reason of review:
Poor customer service
Berneice Hmm
map-marker Charlotte, North Carolina

DEFECTIVE CONTACT LENSES AND POOR CUSTOMER SERVICE

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I wear contact lenses and was ordering them from Walgreens.com until Walgreens discontinued selling my brand of lenses. I began ordering from Coastal Contacts/Eyeglasses. I have ordered from them 4x in the last 2 months! I have complained to their company that the lenses come 6 to a box...........and with each shipment I have a defective lens, AND THE LENSES ARE NOT LASTING 2 WEEKS AS THEY SHOULD. You are only getting a week's wear out of your lenses. Regardless how Coastal gets them..............its either their manufacturer is shady or the company itself is shady! A box of contact lenses should last me 6 weeks...................please read what I said above............I HAVE ORDERED 4 BOXES WITHIN THE LAST 8 WEEKS..................When I complained to their customer service dept, they credited me for exactly 2 lenses. Coastal contacts, my next step is reporting matters to the BBB and whomever else I can get to properly investigate your company! Please consider yourself as having lost a customer. NO I DONT WANT ANY FRINGE BENEFITS, DISCOUNTS OFFERS OR ANYTHING ELSE FROM YOUR COMPANY TO TRY AND KEEP ME AS A CUSTOMER! I work hard for my money and contact lenses are not cheap............so i expect to get my money's worth. Your company IS A HOT MESS, SHADY AND A RIP OFF!
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Loss:
$150
Reason of review:
Damaged or defective
1 comment
Guest

Oh no I was hoping the problem I had was a single instance...Ivery had to email and call for an order place June 6...sill haven't received them...leaving for out of state for 3 weeks...no contacts...the staff has trouble understanding me and I sure have problems understanding them...last straw..supervisor was suppose to get back to me Jillnv@***.com. ..that didn't happen They sure did get their money Cindy Dees

Anonymous
map-marker Pembroke Pines, Florida

REPORTING TO THE BBB

THIS COMPANY HAS CHARGED MY CARD 562.24$ THEY CLAIMED I DID NOT PAY FOR A PRODUCT AFTER I PRINTED ALL MY BANK STATEMENTS AND I HAVE SHOWED ALL PAYMENTS TO THEM. THEY OVER CHARGED ME AND ARE STEALING MONEY! I WILL BE HIRING AN ATTORNEY AND ALSO REPORTING TO THE BBB EVERY TIME I WOULD EMAIL OR CALL NO RESPONSE HORRIBLE SERVICE!!I HAVE BEEN ON HOLD FOR 1HR AND 30 MINUTES ALREADY AND STILL NO ONE HAS GOTTEN ME A SUPERVISOR! I HAVE BEEN A LOYAL CUSTOMER FOR YEARS AND THIS IS HOW I AM TREATED! ITS SAD. NO MORE
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Loss:
$562
Reason of review:
Problems with payment

Preferred solution: Full refund

Dina Zgr
map-marker Spokane, Washington

Defective contacts, cavalier response

I have been a fan of this Washington state company for more than a decade. While I don't wear contacts every day, I have ordered four boxes at a time for a total of perhaps $1K worth of business in the past 10 years. I loved the "free" glasses, which don't seem to be so free anymore, but my primary complaint is that the CIBA Dailies I bought were defective. They consistently fractured in my eye and I had to try to scrape off pieces. This caused any number of problems. I wrote via email. And I telephoned. But because I had put an L and an R on the boxes (BE FOREWARNED! NEVER WRITE ON CONTACTS BOXES JUST IN CASE YOU WANT TO RETURN THEM), the company service rep "couldn't" take them back or even offer credit toward a better brand.I am sorely disappointed and have been out more than $200.
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Loss:
$200
1 comment
Guest

Hi there,

First and foremost we apologize for the delayed response. Customer service is very important to our business and we do thank you for taking the time to leave this feedback.

We'd certainly like to help find a solution to this issue if at possible. If you could please email customerservice@***.com with your order information we'd be happy to look into it further.

Thank you again,

The Coastal.com Team

Anonymous
map-marker Baltimore, Maryland

Shipping

I was not aware that Coastal is a Canadian Company. Sometimes their shipments come from Washington State and sometimes from Vancouver. My shipments have always come from Washington state until this shipment. It is coming from Vancouver, which means it has to go through customs. I have been informed by fed ex that the large shipment is in Memphis TN and waiting for customs to review - could be a week could be a month. I called coastal contacts and all they said was we will talk to people. I informed them that there was not much I could do but call them everyday to see where my contacts are. In the meantime I have run out of contacts and do not know when my new ones will arrive. I am pissed and will search for an American reputable company.
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2 comments
Guest

I'm am hoping that I don' have this same issue, but it is starting down the path. Came from Vancouver, stuck in "Clearance Delay" in Memphis...

Guest

Hey there!

We're sorry to hear that your package was one of the packages held under the recent customs incident. This has only happened a couple times in the past 8 years, but when it does happen we do everything we can to help our customers out. When shipping medical devices, sometimes (and we say sometimes as this is a very, very rare occasion) customs will hold them for inspection.

We're not sure if someone has gotten back to you yet, but if not simply email us directly so we can help you out. We can simply overnight your contacts out to you so you're not going another day without vision. We sincerely hope this helps!

JV

socialmedia@***.com

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Anonymous
map-marker Houston, Texas

Poor return service

We returned the wrong contacts back to Coastal Contacts using their own return label a couple of weeks ago. My wife was just telling me that she hasn't seen the money for the return put back into our account yet. I was just ready to file a complaint with the BBB when I finally received their email telling me they are now just beginning to process the return. Now they are telling me it's going to take 5 to 10 more business days for me to see my refund. Yet this company was quick to take the money from me, twice. Too bad they're not quicker with the returns. I used to like this company.
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2 comments
Guest

Hello again,

We realized that we have not yet received an email from you and we would like to contact you regarding your experience and resolve any issues there may be. Please contact us at fbgroup@***.com with your name and phone number so we can assist you further.

MJ

Guest

Hello,

I'm writing on behalf of Coastal.com. We're sorry to hear about your experience and we'd gladly like to assist you. Regarding your return, it takes us 3-7 business days from the day we receive and process the order to issue a refund. We apologize if you've been waiting longer than this. Please email us at fbgroup@***.com with your order number for further assistance.

MJ

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Skyblue
map-marker Pico Rivera, California

CHARGED ME FOR AN UNAUTHORIZED ORDER

Coastal Contacts claims that I signed up for "auto refill" for lenses, which I did not. Out of nowhere there is a surprise debit on my credit card for $139.91, and on top of that, I did not receive any lenses. They said they shipped FedEx, but do not have a signature as proof of delivery, as the FedEx tracking info says "left at front door". Obviously somebody stole the order that I did not place and I am expected to pay for it. I was out of the country for two months at the time so was not home to receive or refuse (which is what I would have done). I am following up with my credit card's fraud dept.
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Loss:
$139
2 comments
Guest

This is very similar to my experience. I will never do business with them again.

Guest

Hi Skyblue,

We would like to help resolve this issue, but need to get some information from you. Can you contact us with your name or order number so that we can look up your order?

The auto-refill program would have been something that you signed up for on a previous order. An email would have gone out a week before your auto-refill order was placed to remind you that it would soon be on it's way, and given you the option to cancel or delay your order. It's possible that the email may have been caught in your email filters, which could be why you didn't seem to receive it.

You can contact us toll free at 1-86*-***-****.

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Vilma Tom
map-marker Seattle, Washington

Coastal Contacts refuses refunds, never returns calls, horrible customer service!!!

I spent FIVE weeks trying to get a refund on a return. They double-charged me, had mysteriously no record of my return, and basically lied to my face. I called Customer Service over and over and no one was ever available to help me, they were always "in meetings". The customer service reps are worthless. They promise calls back over and over and NO ONE, not even the higher-up managers and Corporate-level employees, return calls. I eventually had to write an email to the OWNER of the company to get my *** refund and finally he put it into action, after I went through 3 weeks of Customer Service Reps and 2 weeks dealing with the "managers". Absolutely horrible company I will never give them another penny of my money.
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yaelga G
map-marker Jerusalem, Yerushalayim

CoastalContacts.com ignores mails and refuses to refund defective contacts

A year ago I bought 4 boxes of contacts (each containing 6 lenses) from CoastalContacs.com (CC). Upon opening the second box, the lens got torn in my eye. The same happened with the second lens from the same box. I immediately wrote to CC and sent them the rest of the box (4 more lenses) at their request. They said that by doing so they will be able to refund me. Ever since then, they ignore my mails, never call me back and never gave me the refund for the defective box (100$). I wrote the company producing the lenses but they told me I have to talk to CC!! Any ideas whom should I turn to
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Loss:
$51
1 comment
Guest

I am terribly sorry to hear you got this kind of service from a company as great as Coastal Contacts. I have been dealing with them for almost 5 years and have not had a problem, especially when I needed to return a defective box.

I recommend calling them, 1-86*-***-****, they can look up your order based on your name or whatever and they'd be more than happy to help you.

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